Face Mask Information April 12 2020
Last updated: 5/26/20
Hello to all of our horror friends!
First off, the response to these mask have been overwhelming, to say the least, and we can't thank you all interest and support during this crazy time! Above all, we want to do our part in helping keep all of you essential workers safe out there. We have been making and donating masks to essential workers in our home state of Rhode Island for the last couple of weeks and will continue to do so. Sales from these masks will help us buy additional supplies to make even more masks to be donated.
Now to get to the details. Since a very large interest has been expressed for these face masks, we wanted to keep you informed on all aspects and answer the questions we have been getting, so this page will be the home for all of that.
Release date & details:
First batch: Monday, April 13th at 9am (eastern time).
Update: All of the masks ordered on 4/13 have shipped!
Second batch: Thursday, April 23rd at 8pm (eastern time).
Update: All of the masks ordered on 4/13 have shipped!
Third batch: Thursday, May 28th at 8pm (eastern time).
$9 each (+ shipping), with a limit of 2 per design per person.
The goal is to get each mask ordered out to you as soon as possible, and since demand is so high, we will be offering a limited amount in batches based on the fabric we have on hand. We are offering a smaller quantity this time around because getting fabric and supplies is difficult, with everything that is going on. We are just a husband and wife team, and we are the ones making the masks along with the other products on our site. With it just being the two of us making them, please be patient, it will likely take the masks 3 weeks to ship. As soon as a batch is done, we will ship them out, we aren't waiting until they are all done to ship them.
If they sell out, don't worry! We have more fabric on the way and will be getting the next batch up ASAP. Be sure to subscribe to our mailing list or turn on notifications for our social media pages to find out when the next batch will be released.
Face mask details:
With the graphic design of the masks of course being a big feature, we want to ensure you that how the masks are being assembled with your safety highly in mind. Each mask has a 100% cotton printed front and a 65% polyester / 35% cotton plain color fabric back. There is a 2.5 - 3" flap in the back where you can insert an optional filter, piece of fabric, or paper towel to absorb moisture. These are not included with your mask. We did include a flannel piece in the first two batches, unfortunately, we are unable to get more flannel fabric in right now because the global supply chain has broken down. Therefore, the optional flannel piece is no longer included with the masks, sorry!
They are also machine washable and dryable.
We will be offering two sizes:
Adult size - approximately 8.5" wide with 7" black ear straps.
Kid size - approximately 6.5" wide with 6" black ear straps.
Q & A:
We have been receiving a lot of other questions, so here will be a running list of them and the answers as we get them:
Q: Will you be offering other designs?
A: Yes! We do have some other design options in the works, but if there is something you would like to see, let us know!
Q: Do you offer custom designs?
A: Sorry, we cannot offer custom designs at this time.
Q: Are these masks safe?
A:Yes! We have followed the CDC guidelines for fabric masks to help slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others. Of course, a mask is not a substitute for social distancing and good hygiene. Your mask should be washed after each use. You can learn more about this by visiting the CDC website here.
Q: Are you offering bulk discounts?
A: We may be able to accommodate some requests, contact us and we will do our best to assist you.
Q: Is there a way to make a donation for masks to be made for others?
A: If you have a specific place or person that you would like masks to be sent, you can purchase them and put in that address though the checkout process. If you would like to make a general donation, we don't currently have a way for that, but are looking into it.
Q: Are you donating masks at all?
A: With demand being so high, we are doing what we can since we make them all by hand. We have been donating masks to service workers in our home state of Rhode Island for the last couple of weeks and will continue to do so through out this crisis. If you have a smaller group that would like a mask donation, you may contact us and we will do our best to honor all the requests we can.
Q: The item(s) I had in my cart sold before I completed the checkout process, is there a way to prevent that from happening?
A: We know there was some frustration caused by items selling out while they were going through the checkout process. We have contacted our ecommerce company to see if there is a way around that and unfortunately, there is not as it would create a whole bunch of other issues with the inventory systems management, so we do apologize for that. Some tips for making it through the checkout process quicker is to have an account made and be signed in ahead of time, with your address and info already plugged in. If you plan on paying with PayPal or Google Pay, be signed in to those accounts as well, and if there are other items from our site you would like to purchase at the same time, have those items added to your cart ahead of time.
Q: Can you do a pre-order for the masks?
A: From what we’ve seen of the demand for these, we would never be able to handle that. BUT, we are making these masks our priority for as long as they need to be. We have put all of our other planned releases on hold for now and will resume those once things calm down a little. If this next batch of masks sells out, we’ll make another as soon as possible, and we will continue that way for as long as we need to, so please hang in there!
Q: I'm not available for the release time, can the next batches be at different times?
A: Yes! We will release each batch at a different time and day to give everyone a chance to get one.
Q: The mask is a bit too large for me, is there anything I can do to adjust it?
A: Although the masks are a standard "one size fits all" pattern, everyone's face is different. If you receive your mask and it's not as snug as you would like it to be, you can tie a knot in the elastic on one or both sides. Or you can twirl the elastic once to make a "x" pattern on your cheek. This will help tighten it up.
Follow us on social media, sign up for our mailing list, or follow this blog post for announcements on when the next batch will be available. Be safe, stay inside, and most importantly, be good to each other. Supplies may be limited on a lot of items, but we’ll never run out of kindness unless we allow it to. Thank you all so much!